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Posted 2 weeks ago

Founding Account Manager

Seed-Stage Legal-Tech AI Company · New York, NY (On-site)

Compensation
$104k – $144k
Equity
0.25–0.45% equity
Location
New York, NY (On-site)
Stage
Seed

The process

  1. Application readA recruiter replies within seven days
  2. If it is a yesA recruiter contacts you about next steps
  3. Company interviewsEach company sets its own

A recruiter replies within seven days. Yes or no.

Who this is not for

  • Not remote — you are in the New York office five days a week.
  • Not for anyone who needs visa sponsorship or a visa transfer.

About the company

Our client builds AI software that automates timekeeping for lawyers — capturing the work a lawyer does through the day and turning it into polished time entries, so nobody has to reconstruct their hours at the end of the week. They have strong product-market fit: more than 200 paying law firms, nearly every pilot converting to a paid contract, and net dollar retention well above 100%. Founded in 2022 and seed-funded, the company roughly doubled revenue twice in the past year and is a founder-led team of about 14 people in New York.

The role

This is the first seat dedicated entirely to existing customers. You would own retention, expansion and renewals across a fast-growing base of 200+ law firms, build the post-sale playbook from scratch, and turn happy customers into the company's strongest growth engine. You report directly to the co-founder and co-CEO, with the opportunity to build out the whole post-sale function over time. It suits someone who likes ambiguity, likes closing, and wants to be responsible for millions of dollars in recurring revenue.

What you'll do

  • Run regular customer check-ins — business reviews for larger firms, a lighter touch for the rest — own the cadence, and drive the product improvements that come out of those conversations
  • Drive seat expansion, term extensions, upsells and renewals across 200+ law firm accounts
  • Own the adoption lifecycle for new features, so thousands of users hear about and actually use what the team ships
  • Build monitoring dashboards and automations that surface churn risk and expansion opportunities before anyone else sees them
  • Be a key voice in roadmap decisions by synthesizing recurring customer feedback and feature requests
  • Travel to visit customers in person

Nice to have

  • Experience selling to or managing relationships with lawyers, professional services firms or senior executives
  • A polished communicator who earns credibility with skeptical, senior stakeholders
  • Early-stage startup experience (seed to Series B) where you built processes from scratch

Tech stack

HubSpot, Apollo, Slack, Zapier and n8n, plus RB2B, Leadpipe and Claude Code.

Compensation & logistics

  • $130k–$180k OTE, split 80% base ($104k–$144k) and 20% performance bonus tied to expansion and renewals, plus 0.25–0.45% equity
  • Medical, dental and vision insurance, unlimited PTO, a wellness membership, commuter fare, weekly team dinners and Friday lunches, and four work-from-home weeks a year
  • Full-time and on-site in the New York office five days a week, with flexible hours
  • No visa sponsorship and no visa transfers
  • 3 to 7 years of experience in customer success, account management or post-sales at a B2B SaaS startup
  • One hire
  • Three interview stages

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